19 December 2019
During a routine inspection
Radis Community Care (Henffordd Gardens) is an extra care supported living service providing personal care to nine people aged 65 and over at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were cared for by knowledgeable, skilled staff who knew how to keep them safe and protect them from avoidable harm and meet people's needs. People had their risks assessed and staff were guided to manage these safely. People had their medicines as prescribed and there were safe systems in place to monitor this. Staff understood and followed infection control and prevention procedures. Systems were in place to investigate and monitor incidents and accidents to ensure actions were taken to mitigate risks.
People's needs were assessed, and care was planned to meet legislation and good practice guidance. People were supported by staff who were trained, and skills maintained to ensure people’s needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were in place to support this practice.
People received support from kind and caring staff, who built friendships with people they supported. The management team sought people’s views and acted on people’s ideas for improvements. People's privacy was respected, and their dignity maintained.
People had their needs met, and the service was adaptable to meet any changes in their needs. Staff had the information they needed to provide personalised support and understood people’s health needs. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life there were skilled staff and systems in place to meet people’s needs.
The management team were open, approachable and cared about people and the quality of the service provided. People knew the management team and staff and were confident with them. The management team continually monitored the quality of the service and ensured improvements were sustained. The management team and staff established good relationships with other professionals and links in the community.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 10/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.