Background to this inspection
Updated
22 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to assist with the inspection.
Inspection activity started on 16 January 2020 and ended on 22 January 2020. We made telephone calls to people supported and their relatives on 16 January 2020 and visited the office location on 22 January 2020.
What we did before inspection
We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. However, we reviewed the information we had received about the service since it registered with us. We used all this information to plan our inspection.
During the inspection
We spoke with three people supported by the service and two people’s relative about their experience of the care provided. We spoke with six members of staff including the registered manager, business partner, service manager and support workers.
We reviewed a range of records. This included four people’s support plans and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision and appraisal records. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
Updated
22 February 2020
About the service
Village Care and Support Limited is a domiciliary care agency providing personal care to people living in their own homes. The service supports people who have a learning disability and/or mental health needs. At the time of our inspection the service supported 16 people with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People felt safe with staff and there were systems in place to safeguard people from the risk of abuse. One person said, “Absolutely, I am safe.” Staff were safely recruited by the service and efforts were made to match staff’s skills and personality to the people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said all the staff from the service were caring, kind and treated them with dignity and respect. Comments included, “They’re brilliant [the staff], we have a laugh and get on great, I absolutely trust them” and “I know them [staff] like old friends, they’re a brilliant bunch, very kind and respectful.”
People’s care plans were person-centred and detailed. People and their relatives were involved in the care planning and review process, ensuring people received the right support in line with their choices. Staff supported people to develop and maintain relationships with friends and family, access their local community and enjoy active social lives.
People and their relatives had confidence in the service and felt it was well-led. One relative said, “[The service] is a well-oiled machine, it’s good, good communication and organised.” Staff felt happy and positive about their roles at the service and the support they provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.