We carried out a review of the data available to us about Village Care and Support Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Village Care and Support Limited, you can give feedback on this service.
Village Care and Support Limited is a domiciliary care agency providing personal care to people living in their own homes. The service supports people who have a learning disability and/or mental health needs. At the time of our inspection the service supported 16 people with personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People felt safe with staff and there were systems in place to safeguard people from the risk of abuse. One person said, “Absolutely, I am safe.” Staff were safely recruited by the service and efforts were made to match staff’s skills and personality to the people they supported.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said all the staff from the service were caring, kind and treated them with dignity and respect. Comments included, “They’re brilliant [the staff], we have a laugh and get on great, I absolutely trust them” and “I know them [staff] like old friends, they’re a brilliant bunch, very kind and respectful.”
People’s care plans were person-centred and detailed. People and their relatives were involved in the care planning and review process, ensuring people received the right support in line with their choices. Staff supported people to develop and maintain relationships with friends and family, access their local community and enjoy active social lives.
People and their relatives had confidence in the service and felt it was well-led. One relative said, “[The service] is a well-oiled machine, it’s good, good communication and organised.” Staff felt happy and positive about their roles at the service and the support they provided to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16/01/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.