About the serviceKenilworth Care Home is a care home providing accommodation and personal care for up to three people with learning disabilities and/or mental health conditions. There were three people living at the home at the time of our inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support
People were encouraged to have control in their daily lives and staff encouraged people to live as independently as possible. For example, people were supported to take part in the day to day activities of the house and had responsibility for different aspects of the house. Risks were managed well to keep people safe while promoting their independence and staff supported people to access healthcare services when they needed them.
Right Care
Staff knew people well and ensured that people received the support they needed to keep them safe and to meet their individual care needs. People's rights were promoted, and they were protected from discrimination. People were treated with dignity and their privacy was respected. Staff were kind and caring. They treated people with respect and encouraged them to make decisions about their care and support. The support staff provided was flexible and responsive to people's needs and preferences.
Right Culture
There was a positive and welcoming ethos at the service, the culture was one of empowering people to live the lives they chose to. People were supported to be involved in planning their own care and were encouraged to give their views about the support they received. People's families were actively encouraged to visit at any time and were invited to care planning meetings.
We found that audits were not robust and information in people's care plans was not easily accessible. Any potential risk to people was mitigated by being supported by a consistent and well established staff team who knew them well. People and their family members told us the registered manager was approachable and kind. Staff told us they felt supported and enjoyed working at the service. The registered manager and staff maintained effective working relationships with healthcare professionals to ensure people received the care they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection since the service registered with us on 20 May 2019. This is an established service which registered under a new provider on this date.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.