The Care Quality Commission
  • Doctor
  • GP practice

Crawford Street Surgery

Overall: Good read more about inspection ratings

95-97 Crawford Street, London, W1H 2HJ (020) 7723 6324

Provided and run by:
Dr Etheldreda Kee Ching Kong

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive at Crawford Street Surgery on the 28 February 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the great and often innovative work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs.

19 March 2019

During a routine inspection

We carried out an announced comprehensive inspection at Crawford Street Surgery on 19 March 2019. We carried out this inspection in response to concerns that one or more of the essential standards of quality and safety were not being met.

At this inspection we have rated this practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We rated the practice as good for providing safe, effective, caring, responsive and well-led services because:

  • The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Improve the auditing process for monitoring patients on high risk medicines.
  • Improve patient outcomes in relation to the cervical screening programme and the child immunisation programme.
  • Review and improve patient satisfaction with consultations.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.