Background to this inspection
Updated
2 April 2020
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Dendera Care is a domiciliary care service providing care and support to people in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of our inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.
Inspection activity started on 28 February 2020 and ended on 2 March 2020. We visited the office location on 2 March 2020.
What we did:
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. However, we reviewed information we had received about the service since it registered with CQC and we sought feedback from the local authority. We used all this information to plan our inspection.
We reviewed a range of documentation at the service’s office location including three people's care records, three staff files, audits and records relating to the quality checks undertaken by staff and other management records. During the inspection we spoke over the telephone with one person supported by the service and three relatives. During the inspection we also spoke with seven staff including the registered manager, care coordinator, care workers and other staff.
Updated
2 April 2020
About the service:
Dendera Care is a domiciliary care service that provides personal care and support to people living in their own homes. At the time of our inspection the service was supporting 13 people.
People’s experience of using this service:
People told us they felt safe with the staff and the service had systems in place to safeguard people from the risk of abuse. People and their relatives said staff usually arrived on time but if they were running late they would call to let them know. One person said, “They’re [the staff] always on time and stay as long as needed.”
People’s needs were effectively assessed and met by staff. People and their relatives were involved in the assessment process and agreed what support was provided by staff and how. People and their relatives said they were confident staff were well-trained. One person commented, “Staff know what they’re doing, they are skilled.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives gave us positive feedback about the staff. Comments included, “We get on well, I know them, they’re very nice and they treat me with dignity.” Staff were well-placed to understand and support people with their cultural and spiritual needs and preferences through their own personal experience. One relative said, “[Relative] is very proud, staff speaking with her in her own language is so important and makes such a difference. They understand our culture.” People and their relatives told us staff treated them with dignity and respect. One relative commented, “Staff support [Relative] in a respectful way and encourage her independence.”
People and their relatives told us they were happy with their care plans and the ways in which staff supported people. They also confirmed they had been involved in the care planning and review process. Many of the people supported by the service did not speak English as their first language. Staff were able to speak their language, and this was a significant benefit helping people to understand important information.
People and relatives told us they thought the service was well-led. One person said, “It seems well-organised and I’m happy. It’s going well, the support is very good.” The service gave people opportunities to give feedback about their care, which we saw was positive. The service had systems in place to ensure the quality and safety of care being delivered by staff was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 28/02/2019 and this is the first inspection.
Why we inspected:
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.