We carried out a review of the data available to us about Dendera Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dendera Care, you can give feedback on this service.
Dendera Care is a domiciliary care service that provides personal care and support to people living in their own homes. At the time of our inspection the service was supporting 13 people.
People’s experience of using this service:
People told us they felt safe with the staff and the service had systems in place to safeguard people from the risk of abuse. People and their relatives said staff usually arrived on time but if they were running late they would call to let them know. One person said, “They’re [the staff] always on time and stay as long as needed.”
People’s needs were effectively assessed and met by staff. People and their relatives were involved in the assessment process and agreed what support was provided by staff and how. People and their relatives said they were confident staff were well-trained. One person commented, “Staff know what they’re doing, they are skilled.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their relatives gave us positive feedback about the staff. Comments included, “We get on well, I know them, they’re very nice and they treat me with dignity.” Staff were well-placed to understand and support people with their cultural and spiritual needs and preferences through their own personal experience. One relative said, “[Relative] is very proud, staff speaking with her in her own language is so important and makes such a difference. They understand our culture.” People and their relatives told us staff treated them with dignity and respect. One relative commented, “Staff support [Relative] in a respectful way and encourage her independence.”
People and their relatives told us they were happy with their care plans and the ways in which staff supported people. They also confirmed they had been involved in the care planning and review process. Many of the people supported by the service did not speak English as their first language. Staff were able to speak their language, and this was a significant benefit helping people to understand important information.
People and relatives told us they thought the service was well-led. One person said, “It seems well-organised and I’m happy. It’s going well, the support is very good.” The service gave people opportunities to give feedback about their care, which we saw was positive. The service had systems in place to ensure the quality and safety of care being delivered by staff was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 28/02/2019 and this is the first inspection.
Why we inspected:
This was a planned inspection based on our approach to inspecting newly registered services.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.