Ribble Valley Care Home

Updated 12 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector and an Expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Ribble Valley Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Ribble Valley Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was not a registered manager in post. However, there was a manager in post and they were in the process of registering with the CQC to become the registered manager.

Notice of inspection

The inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with five people who used the service and five relatives about their experience of the care provided. We spoke with four members of staff including the manager. We also spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 12 August 2022

About the service

Ribble Valley Care Home is a residential care home providing personal care to up to 40 people. The service provides support to older people. At the time of our inspection there were 21 people using the service.

People’s experience of using this service and what we found

We have made a recommendation about the recording processes of some medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs were assessed and care plans were developed to meet their needs. People received the right care in line with these plans. Care records included risk assessments that were well-kept and up-to-date. People told us they felt safe with the service. Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the management. People and their relatives told us that they were involved in decisions about the care and support provided.

People were protected from the risks of the spread of infection. There processes in place to reduce the risk of infection and cross contamination. The provider had quality assurance processes in place including audits, staff meetings and quality questionnaires.

We observed staff providing care and support to people in a caring, responsive and patient manner. People were comfortable in the presence of staff, and there were positive relationships between people and staff.

Staff were safely recruited and inducted into their roles and there were enough staff on duty to meet people's needs and keep them safe. Staff received training appropriate to their role and support through regular supervision.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of this newly registered service. The last rating for the service under the previous provider was requires improvement published on 15 June 2018

Why we inspected

This was a planned inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ribble Valley Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.