About the service Ribble Valley Care Home is a residential care home providing personal care to up to 40 people. The service provides support to older people. At the time of our inspection there were 21 people using the service.
People’s experience of using this service and what we found
We have made a recommendation about the recording processes of some medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's needs were assessed and care plans were developed to meet their needs. People received the right care in line with these plans. Care records included risk assessments that were well-kept and up-to-date. People told us they felt safe with the service. Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the management. People and their relatives told us that they were involved in decisions about the care and support provided.
People were protected from the risks of the spread of infection. There processes in place to reduce the risk of infection and cross contamination. The provider had quality assurance processes in place including audits, staff meetings and quality questionnaires.
We observed staff providing care and support to people in a caring, responsive and patient manner. People were comfortable in the presence of staff, and there were positive relationships between people and staff.
Staff were safely recruited and inducted into their roles and there were enough staff on duty to meet people's needs and keep them safe. Staff received training appropriate to their role and support through regular supervision.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of this newly registered service. The last rating for the service under the previous provider was requires improvement published on 15 June 2018
Why we inspected
This was a planned inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ribble Valley Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.