Pingley Court Care Home

Updated 15 October 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Pingley Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service, and nine relatives, about their experience of the care provided. We spoke with the registered manager, the deputy manager two senior carers, the domestic assistant, a kitchen assistant, two care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke to one visiting professional.

We reviewed a range of records. This included four people's care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records and care plans.

Updated 15 October 2021

About the service

Pingley Court Care Home is a residential care home which provides personal and nursing care to up to 54 people. The home is over two floors. One of the floors specialises in providing care to people living with dementia. At the time of our inspection there were 54 people using the service.

People’s experience of using this service and what we found

People told us they were safe and received good care and support at Pingley Court. There was a friendly atmosphere, and we saw people looked well cared for.

Risks identified with people's health, medical and care needs had been assessed and documented with clear guidance on how to minimise the risk to keep people safe. People received their medicines safely and as prescribed. Systems and processes were in place to keep people safe

Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff received appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and received formal supervisions where they could discuss their on-going development needs.

People’s needs were assessed. Care was planned and delivered in a person-centred way, in line with legislation and guidance. People were supported to eat a healthy balanced diet. A range of activities were on offer to keep people occupied, according to their individual interests. Complaints and concerns were well managed, and the manager took prompt action to address any issues we raised during the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture throughout the service which focused on providing personalised care. The provider had systems in place to monitor and improve the quality and safety of the service provide.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

We completed a targeted inspection (published 10 September 2020) to check the two key areas safe and well-led. We do not look at all the five key questions during a targeted inspection Therefore, the service was not given an overall rating. At that inspection we found the provider was in breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection to give an overall rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.