We carried out a review of the data available to us about Pingley Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pingley Court Care Home, you can give feedback on this service.
Pingley Court Care Home is a residential care home which provides personal and nursing care to up to 54 people. The home is over two floors. One of the floors specialises in providing care to people living with dementia. At the time of our inspection there were 54 people using the service.
People’s experience of using this service and what we found
People told us they were safe and received good care and support at Pingley Court. There was a friendly atmosphere, and we saw people looked well cared for.
Risks identified with people's health, medical and care needs had been assessed and documented with clear guidance on how to minimise the risk to keep people safe. People received their medicines safely and as prescribed. Systems and processes were in place to keep people safe
Staff were recruited safely and there were enough of them to keep people safe and to meet their care needs. Staff received appropriate training, which was relevant to their role and people's needs. Staff were supported by the management team and received formal supervisions where they could discuss their on-going development needs.
People’s needs were assessed. Care was planned and delivered in a person-centred way, in line with legislation and guidance. People were supported to eat a healthy balanced diet. A range of activities were on offer to keep people occupied, according to their individual interests. Complaints and concerns were well managed, and the manager took prompt action to address any issues we raised during the inspection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was a positive culture throughout the service which focused on providing personalised care. The provider had systems in place to monitor and improve the quality and safety of the service provide.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
We completed a targeted inspection (published 10 September 2020) to check the two key areas safe and well-led. We do not look at all the five key questions during a targeted inspection Therefore, the service was not given an overall rating. At that inspection we found the provider was in breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection to give an overall rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Pingley Court Care Home is a residential care home which provides personal and nursing care to 51 people aged 65. The home is over two floors. One of the floors specialises in providing care to people living with dementia. The service can support up to 54 people.
People’s experience of using this service and what we found
Robust recruitment processes were not always followed. Medicines were mostly managed safely. We have made a recommendation about reviewing best practice in relation to medicines. Support plans and risk assessments detailed what care and support people needed to reduce risk to them. However, we made a recommendation around reviewing care plans following incidents. People told us they felt safe. There were enough staff to take care of people.
Audits were completed, we made a recommendation where improvements were required. People spoke highly of the management team, commenting they were approachable and supportive. The registered manager understood the regulatory requirements. People told us they thought the service was well-led.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12/04/2019 and this is the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.
We have identified breaches in relation to safe care and treatment at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.