Broadstone Care Limited

Updated 29 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one Inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also contacted Healthwatch for feedback on the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and two relatives about their experience of the care provided. We spoke with five members of staff including registered manager and care workers.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We spoke with two professionals who regularly visit the service.

Updated 29 May 2021

About the service

Broadstone Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of the inspection the service was providing personal care to 13 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider’s auditing processes needed improvement to ensure records contained enough information to guide staff. We have made recommendations about this below. People told us medicines were administered safely and staff told us they had received relevant medicines training.

People who used the service were happy with the care and support provided by Broadstone Care. People and relatives told us they felt safe and staff were very caring. Risks to people had been assessed including the environment in which people were being cared for. People's care plans had been personalised and included some prompts to support staff to care for people.

People felt safe and protected from the risk of harm. Staff recruited to the care provider had robust background checks in place, prior to starting work.

People spoke positively about the registered manager who they found to be supportive and responsive. The registered manager worked in partnership with health care professionals and local authorities responsible for monitoring people's packages of care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff received the training and support they needed to carry out their roles effectively.

People and their relatives were very positive about the staff who supported them. One relative told us, “I really like the carers, they are encouraging but they don’t tell him (my relative) what to do. We’re delighted with the service.”

Staff spoke highly of the registered manager and how the service was run and organised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 10 October 2018 and this is the first inspection.

This was a planned inspection based on the date of registration.