We carried out a review of the data available to us about Broadstone Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Broadstone Care Limited, you can give feedback on this service.
Broadstone Care is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of the inspection the service was providing personal care to 13 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider’s auditing processes needed improvement to ensure records contained enough information to guide staff. We have made recommendations about this below. People told us medicines were administered safely and staff told us they had received relevant medicines training.
People who used the service were happy with the care and support provided by Broadstone Care. People and relatives told us they felt safe and staff were very caring. Risks to people had been assessed including the environment in which people were being cared for. People's care plans had been personalised and included some prompts to support staff to care for people.
People felt safe and protected from the risk of harm. Staff recruited to the care provider had robust background checks in place, prior to starting work.
People spoke positively about the registered manager who they found to be supportive and responsive. The registered manager worked in partnership with health care professionals and local authorities responsible for monitoring people's packages of care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Staff received the training and support they needed to carry out their roles effectively.
People and their relatives were very positive about the staff who supported them. One relative told us, “I really like the carers, they are encouraging but they don’t tell him (my relative) what to do. We’re delighted with the service.”
Staff spoke highly of the registered manager and how the service was run and organised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 10 October 2018 and this is the first inspection.
This was a planned inspection based on the date of registration.