Park Road CCT

Updated 12 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This included checking the provider was meeting COVID-19 vaccination requirements. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was conducted by one inspector.

Service and service type

Park Road CCT is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Park Road CCT is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a newly appointed manager who had submitted their application to be registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a very short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be at the home to support the inspection.

Inspection activity started on 14 March 2022 and ended on 17 March 2022. We visited the home on 14 March 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with one person who used the service and two professionals. We spoke with two members of staff including one team leader and one support worker. We also spoke with manager, the clinical lead and the operations manager.

We reviewed a range of records. This included one person’s care and medication records. We looked at two staff files in relation to recruitment. A variety of records relating to the management of the service, including audits were also reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training information and policies relating to the governance of the service.

Updated 12 April 2022

About the service

Park Road CCT is a residential care home providing personal care to up to three people. The service provides support to young adults with mental health needs. At the time of our inspection there was one person using the service.

Park Road accommodates up to three people in one adapted building. There is a large private garden to the rear of the property.

People’s experience of using this service and what we found

People felt safe. Staff were trained to identify concerns for people’s safety and there were systems in place to report them. Risks were assessed and guidance was available to staff about how to safely support people. There were enough staff to meet people’s needs. Systems used to ensure the safe administration of medicines were in place. Policies and procedures were followed by staff to manage the risk of cross infection.

People’s needs were assessed and reviewed to ensure care met their current needs. Staff received training which equipped them with an understanding of people’s needs. People were supported to eat and drink sufficient amounts to maintain their health. The staff team worked in partnership with other agencies to meet people’s health needs. People were asked to consent to their care and their decisions were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People described staff as friendly and caring. Staff supported and encouraged people to maintain and develop their independent living skills. People were asked about how their individual, diverse needs could be met and staff were aware of these.

People’s life histories and experiences were known by staff. Changes to people’s needs were recorded so people could receive care that met their needs. People were supported to follow interests they enjoyed and were confident to raise a concern if they were unhappy about the care they received.

People, staff and professionals expressed confidence in the management team. The manager used audits and systems to monitor the quality of care people received. Where improvements were identified, action was taken to address these. The management and staff team worked in partnership with other agencies to ensure people’s needs were met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 May 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.