Archived: Orchard Leigh

Orchard Leigh is part of the Camphill Community and provides a supported living service for up to 19 people across three houses. People are supported in one of a number of houses that form the community. Camphill is an international charity of communities in which disabled people can live and work. At the time of our inspection, there were 18 people living at Orchard Leigh.

There was no registered manager at the service at the time of our inspection. The manager of the service had applied to the Care Quality Commission to become the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

The service was safe. Risk assessments were implemented and reflected the current level of risk to people. There were sufficient staffing levels to ensure safe care and treatment to support people. Staff had a good awareness of safeguarding policies and procedures and felt confident to raise any issues of concerns with the management team.

People were receiving effective care and support. Staff received appropriate training which was relevant to their role. Staff received regular supervisions and appraisals. Where required, the service was adhering to the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).

The service was caring. People and their relatives spoke positively about the staff at the home. Staff demonstrated a good understanding of respect and dignity and were observed providing care which promoted this.

The service was responsive. Care plans were detailed; person centred and gave sufficient detail to provide safe, high quality care to people. Care plans were reviewed regularly and people were involved in the planning of their care. There was a robust complaints procedure in place and where complaints had been made, there was evidence these had been dealt with appropriately.

The service was well-led. Quality assurance checks and audits were occurring regularly and identified actions required to improve the service. Staff, people and their relatives spoke positively about management.

Speaking with two people that lived in the community they were very happy with the service they received. Both confirmed that their plans of care had been discussed with them and they gave their consent.

Staff were knowledgable about the people they supported. Our observations showed that staff treated people with respect and dignity and the service was led by peoples needs and wishes.

The service was managed effectively by the registered manager supported by his staff.