Triumph Care Group Limited

Updated 1 July 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector.

Service and service type

The service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 17 May 2021 and ended on 27 May 2021. We visited the office location on 19 May 2021.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

During the inspection we spoke with the registered manager. We reviewed a range of records. This included two people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We also looked at staff training data and quality assurance records.

After the inspection

Following the site visit to the domiciliary care service office, we contacted the three permanent members of staff so that we could talk with them about their experience of working at Triumph Care Group Limited. We were only able to speak with one member of staff and one relative.

Updated 1 July 2021

About the service

Triumph Care Group Limited provides personal care to people living in their own houses, flats and specialist housing. This is a domiciliary care service and primarily provides a service to older people and older people living with dementia. At the time of inspection there were two people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Recruitment systems were not robust to ensure the right staff are recruited to support people to stay safe. There was no evidence to demonstrate staff's competence to carry out their roles and responsibilities had been assessed properly. Not all mandatory training or a robust induction had been completed by staff. These shortfalls had not been identified by the provider.

No safeguarding concerns had been raised and the registered manager was aware of their responsibilities to make sure people were protected from harm or abuse. Risks for people were identified and recorded in relation to their care and support needs. Suitable numbers of staff were available to keep people safe and to meet their needs. People received their medicines as they should, and accurate records were maintained. People were protected by the prevention and control of infection.

Staff received supervision in their role and areas of responsibility. People's healthcare needs were promptly met, and staff supported them with their nutritional and hydration needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care and support needs were documented. No complaints had been received at the service, but a record of compliments had been maintained to capture the service’s achievements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in June 2019 and this was the service’s first inspection.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We will continue to monitor the service and have identified breaches in relation to Regulations 18 [Staffing] and Regulation 19 [Fit and proper persons employed] at this inspection.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and Local Authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.