Triumph Care Group Limited

Triumph Care Group Limited provides personal care to people living in their own houses, flats and specialist housing. This is a domiciliary care service and primarily provides a service to older people and older people living with dementia. At the time of inspection there were two people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Recruitment systems were not robust to ensure the right staff are recruited to support people to stay safe. There was no evidence to demonstrate staff's competence to carry out their roles and responsibilities had been assessed properly. Not all mandatory training or a robust induction had been completed by staff. These shortfalls had not been identified by the provider.

No safeguarding concerns had been raised and the registered manager was aware of their responsibilities to make sure people were protected from harm or abuse. Risks for people were identified and recorded in relation to their care and support needs. Suitable numbers of staff were available to keep people safe and to meet their needs. People received their medicines as they should, and accurate records were maintained. People were protected by the prevention and control of infection.

Staff received supervision in their role and areas of responsibility. People's healthcare needs were promptly met, and staff supported them with their nutritional and hydration needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care and support needs were documented. No complaints had been received at the service, but a record of compliments had been maintained to capture the service’s achievements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in June 2019 and this was the service’s first inspection.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection.

We will continue to monitor the service and have identified breaches in relation to Regulations 18 [Staffing] and Regulation 19 [Fit and proper persons employed] at this inspection.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and Local Authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.