Archived: Infiniti Care

Updated 3 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager is also the provider for the service.

Notice of inspection

This inspection was announced. We gave the service two days’ notice of the inspection. This was because the service is small, and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 17 May 2021 and ended on 19 May 2021. We visited the office location on 19 May 2021.

What we did before the inspection

We reviewed information we had received about the service since they registered with CQC. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

Prior to our site visit we spoke three relatives on behalf of people who used the service about their experience of the care provided. We also spoke with three care workers and reviewed a range of records. This included three people's care records and some of the provider’s policies and procedures.

During the site visit we spoke with the registered manager and reviewed further records including, medication and daily communication records, two staff files in relation to recruitment, staff training and support, and records relating to the management of the service including quality audits and additional policies and procedures.

Updated 3 June 2021

About the service

Infiniti Care is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults and older people, living with dementia, mental health support needs, learning disabilities or autistic spectrum disorder. At the time of our inspection the service was supporting four people, all of whom were in receipt of personal care.

People’s experience of using this service and what we found

People received their care calls at the times they expected and for the length of time agreed. Staff had been recruited safely and had built positive relationships with people and their families. Medicines and risk associated with people’s care was well managed. Relatives were confident their family members received safe care and staff understood how to protect people from abuse.

Staff learning and development was achieved through induction and on-going training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and staff understood and worked within the principles of the Mental Capacity Act (2005).

Staff understood the importance of promoting people’s rights and their practice demonstrated how they supported people to maintain their dignity and independence. People and their relatives were actively involved in making decisions about their care. The registered manager valued and cared about their staff team.

People were in receipt of a service which was responsive to their, and their family member’s needs.

Care plans had been developed in partnership with people and their relatives to ensure they informed staff how to provide care in line with people’s preferences, religious and cultural beliefs and values. Complaints were managed in line with the providers procedure and learning gained used to improve the service. People’s preferred method of communication was established and respected by staff.

The registered manager had created a service culture based on openness and transparency. Effective systems were in place to monitor the quality and safety of the service and feedback was used to improve and develop the service. The registered manager had developed good relationships and effective communication systems with people, relatives, staff and other professionals. Relative were complimentary about the way the service was managed and expressed their satisfaction with the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.