Archived: Infiniti Care

Infiniti Care is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults and older people, living with dementia, mental health support needs, learning disabilities or autistic spectrum disorder. At the time of our inspection the service was supporting four people, all of whom were in receipt of personal care.

People’s experience of using this service and what we found

People received their care calls at the times they expected and for the length of time agreed. Staff had been recruited safely and had built positive relationships with people and their families. Medicines and risk associated with people’s care was well managed. Relatives were confident their family members received safe care and staff understood how to protect people from abuse.

Staff learning and development was achieved through induction and on-going training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and staff understood and worked within the principles of the Mental Capacity Act (2005).

Staff understood the importance of promoting people’s rights and their practice demonstrated how they supported people to maintain their dignity and independence. People and their relatives were actively involved in making decisions about their care. The registered manager valued and cared about their staff team.

People were in receipt of a service which was responsive to their, and their family member’s needs.

Care plans had been developed in partnership with people and their relatives to ensure they informed staff how to provide care in line with people’s preferences, religious and cultural beliefs and values. Complaints were managed in line with the providers procedure and learning gained used to improve the service. People’s preferred method of communication was established and respected by staff.

The registered manager had created a service culture based on openness and transparency. Effective systems were in place to monitor the quality and safety of the service and feedback was used to improve and develop the service. The registered manager had developed good relationships and effective communication systems with people, relatives, staff and other professionals. Relative were complimentary about the way the service was managed and expressed their satisfaction with the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.