10 May 2021
During an inspection looking at part of the service
Due to the responsive nature of this inspection we did not rate the service.
- The service had enough staff to care for patients and keep them safe. Staff had training in key skills and understood how to protect patients from abuse. The service managed safety incidents well and learned lessons from them.
- Leaders ran services effectively and supported staff to develop their skills. Staff were clear about their roles and accountabilities and were focused on the needs of patients receiving care. The service engaged well with patients and the community to plan and manage services. Leaders operated effective governance processes and had embraced continuous service improvement.
However, we found the following issues that the service provider needs to improve:
• Recruitment checks and records in some areas did not comply with all elements of fit and proper person requirements.