Updated 2 February 2024
Medica Operational HQ – Havelock is operated by Medica Reporting Limited, providing teleradiology reporting services including, plain x-ray films, computerised tomography (CT) and magnetic resonance imaging (MRI). Teleradiology is the transmission and display of radiological images, such as CT scans and X-Rays, in a location independent of the location the patient is imaged. It allows specialist doctors and reporting radiographers to provide an expert and timely report to allow clinicians to decide on the best treatment for their patients. Radiologists, rheumatologists and reporting radiographers will be referred to as contracted reporters throughout this report. The service employs consultant radiologists, reporting radiographers, and rheumatologists, all specialising in their relevant field. The service has no direct contact with patients and does not provide direct patient care. Contracted reporters report on both images of adults and children. Medica Operational HQ held contracts with NHS hospital trusts and independent healthcare providers providing remote reading and analysis of images. A team of staff are based at the registered location who provide operational support. We conducted an evidence-based assessment of the services with an offsite inspection on the 8th of February 2024. We reviewed elements of safe, effective, and well led key questions. The overall rating for this service was good. We rated safe, effective and well led as good because care and treatment was safe, and the service had effective governance arrangements.