- Independent hospital
Medica Operational HQ - Havelock
All Inspections
21 June 2022
During a routine inspection
This is the first time we have inspected this location. We rated it as good because:
Contracted reporters had training in key skills, understood how to identify abuse, and managed safety well. The service managed safety incidents well and learned lessons from them.
Managers monitored the effectiveness of the service and made sure staff and contracted reporters were competent. The service undertook audits and used the results to improve the service.
There were effective systems to ensure contracted reporters had appropriate equipment installed.
Referring organisations could access the service when they needed it. There were effective escalation processes for unexpected and significant findings. Staff and contracted reporters worked well together for the benefit of patients and had access to good information.
The leadership, governance and culture were used to drive and improve the delivery of the service. Staff understood the service’s vision and values, and how to apply them in their work.
Staff were proud of the organisation as a place to work and spoke highly of the culture. Staff felt respected, supported and valued. Staff were clear about their roles and accountabilities.
The service engaged well with clients and all staff were committed to improving services continually.
However:
The service was not meeting all its contractual turnaround times with clients due to the unprecedented demand for elective reporting services. The service did however agree clinically led turnaround times with individual hospitals and radiology departments to ensure reports were delivered back to referrers in an appropriate timeframe where possible.
Operational staff were not completing level one safeguarding training.