Care at Home-Seafarers Way

Updated 4 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One inspector carried out this inspection.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 24 June 2022 and ended on 17 August 2022. We visited the service on 24 June 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used all this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with four people and four relatives using the service. We spoke with the managing director and registered manager. We also received feedback via email from three staff, as well as reviewing a range of documents.

Updated 4 October 2022

About the service

Care at Home – Seafarers Way is an extra care service providing personal care. At the time of our inspection there were 31 older people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us the care provided was good and staff were kind. People also felt safe living at the service with the staff who supported them. People received their medicines appropriately.

Staff received regular supervision and training. Staff supported people with eating, drinking and attending health related appointments, where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans were personalised and detailed. They clearly described the help people needed from care staff. Complaints were investigated and people and relatives could raise concerns confidently. Staff identified community groups which could enhance potentially people’s quality of life.

People, relatives and staff were positive about the leadership of the service. They said the registered manager was approachable and dealt with issues well. Regular quality assurance checks took place which were used to identify improvements to the service. The service had an improvement plan and progress against this was monitored. There were a range of opportunities for people, relatives and staff to provide feedback. Feedback was generally positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 August 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service has been registered with CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.