We carried out a review of the data available to us about Care at Home-Seafarers Way on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care at Home-Seafarers Way, you can give feedback on this service.
Care at Home – Seafarers Way is an extra care service providing personal care. At the time of our inspection there were 31 older people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives told us the care provided was good and staff were kind. People also felt safe living at the service with the staff who supported them. People received their medicines appropriately.
Staff received regular supervision and training. Staff supported people with eating, drinking and attending health related appointments, where required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were personalised and detailed. They clearly described the help people needed from care staff. Complaints were investigated and people and relatives could raise concerns confidently. Staff identified community groups which could enhance potentially people’s quality of life.
People, relatives and staff were positive about the leadership of the service. They said the registered manager was approachable and dealt with issues well. Regular quality assurance checks took place which were used to identify improvements to the service. The service had an improvement plan and progress against this was monitored. There were a range of opportunities for people, relatives and staff to provide feedback. Feedback was generally positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service has been registered with CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.