Semper Care

Updated 24 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25 July 2022 and ended on 2 August 2022. We visited the locations office on 25 July 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also reviewed information we had received about the service, and we sought feedback from the local authority. We used all of this information to plan our inspection.

During the inspection

We spoke with seven relatives and two people about their experience of the care provided. We spoke with five staff members including the registered manager, care co ordinator and care workers.

We reviewed a range of records. This included two people’s care records and daily notes. We looked at two staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures and training documents.

Updated 24 August 2022

About the service

Semper care is a home care service providing the regulated activity personal care to people both under and over the age of 18. At the time of our inspection there were seven people using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted independence. Documentation detailed people’s involvement and care plans were specific about people's care needs and person centred.

People received the care they needed to keep them safe and well. People were supported by consistent and caring staff and had their care needs assessed prior to cares starting. Care and support were regularly reviewed and up to date. People’s care records documented the level of care and support they required for each of the care calls to be completed.

Staff received induction training and followed a programme of continuous learning, and staff said they felt well supported. Staff were recruited safely.

Feedback from people and relatives was complimentary about staff. Staff involved people in decisions about their care and consulted people and relatives regarding what they wanted during care activities.

People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People and relatives were given the opportunity to provide feedback on the service they received, and any suggestions for improvements were welcomed. All concerns were responded too appropriately and timely.

The service worked in partnership with others to ensure the best outcomes for people. The registered manager was passionate about integrating people into the community and managed risks well to ensure people had the support they needed to do the activities they wished.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 October 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.