We carried out a review of the data available to us about Semper Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Semper Care, you can give feedback on this service.
Semper care is a home care service providing the regulated activity personal care to people both under and over the age of 18. At the time of our inspection there were seven people using the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted independence. Documentation detailed people’s involvement and care plans were specific about people's care needs and person centred.
People received the care they needed to keep them safe and well. People were supported by consistent and caring staff and had their care needs assessed prior to cares starting. Care and support were regularly reviewed and up to date. People’s care records documented the level of care and support they required for each of the care calls to be completed.
Staff received induction training and followed a programme of continuous learning, and staff said they felt well supported. Staff were recruited safely.
Feedback from people and relatives was complimentary about staff. Staff involved people in decisions about their care and consulted people and relatives regarding what they wanted during care activities.
People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People and relatives were given the opportunity to provide feedback on the service they received, and any suggestions for improvements were welcomed. All concerns were responded too appropriately and timely.
The service worked in partnership with others to ensure the best outcomes for people. The registered manager was passionate about integrating people into the community and managed risks well to ensure people had the support they needed to do the activities they wished.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 October 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.