Waters View Residential Home

Updated 8 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by two inspectors.

Service and service type

Waters View Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Waters View Residential Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 13 July 2022 and ended on 05 August 2022. We visited the service on 20 July 2022 and 2 August 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with two people who used the service, and three relatives about their experience of the care provided. Where people at the service were not able to talk with us, or chose not to, we used observation to gather evidence of people's experiences of the service. We spoke with five members of staff, including the manager, the deputy manager, and the chef.

We reviewed two peoples care files, and three staff files in relation to recruitment. We also reviewed a range of documents relating to the management of the service, including policies, procedures, and a range of quality audits. After the inspection we received additional information from the provider, as requested.

Updated 8 September 2022

About the service

Waters View Residential Home is a residential care home providing accommodation with personal care within one building, for up to 15 older people, some of whom may be living with dementia. At the time of our inspection there were 13 people using the service.

People’s experience of using this service and what we found

People received care in ways suited to their preferences and wishes. There were sufficient numbers of suitably trained staff to provide quality care and meaningful interactions with people. Peoples medicines were well managed and administered safely. New staff were recruited safely and received a full induction to the service.

People were treated with compassion and kindness. Staff were very conscious of people’s dignity, and respected people’s choices. Staff asked for consent for all interactions we observed. Staff had built good relationships with the people they supported, and people’s relatives also told us this.

People were involved in their care. Detailed care plans were regularly reviewed and updated and the provider included people’s relatives and loved ones in tailoring their support needs. Staff knew people well, knowing people’s preferences and catering to their needs. People were encouraged to remain as independent as possible, with staff assisting when required.

The manager and deputy manager worked hard to foster a supportive and inclusive environment for people and staff. The manager had good oversight of the service and showed a passion for providing people with good care. Staff received regular supervisions and told us they felt supported to do their job well.

The service supported people to access healthcare services, and to receive ongoing healthcare support if required. Good infection prevention and control practices within the service ensured people were protected from the risk of infections, such as COVID-19.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good, (published22 December 2016).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.