We carried out a review of the data available to us about Waters View Residential Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Waters View Residential Home, you can give feedback on this service.
Waters View Residential Home is a residential care home providing accommodation with personal care within one building, for up to 15 older people, some of whom may be living with dementia. At the time of our inspection there were 13 people using the service.
People’s experience of using this service and what we found
People received care in ways suited to their preferences and wishes. There were sufficient numbers of suitably trained staff to provide quality care and meaningful interactions with people. Peoples medicines were well managed and administered safely. New staff were recruited safely and received a full induction to the service.
People were treated with compassion and kindness. Staff were very conscious of people’s dignity, and respected people’s choices. Staff asked for consent for all interactions we observed. Staff had built good relationships with the people they supported, and people’s relatives also told us this.
People were involved in their care. Detailed care plans were regularly reviewed and updated and the provider included people’s relatives and loved ones in tailoring their support needs. Staff knew people well, knowing people’s preferences and catering to their needs. People were encouraged to remain as independent as possible, with staff assisting when required.
The manager and deputy manager worked hard to foster a supportive and inclusive environment for people and staff. The manager had good oversight of the service and showed a passion for providing people with good care. Staff received regular supervisions and told us they felt supported to do their job well.
The service supported people to access healthcare services, and to receive ongoing healthcare support if required. Good infection prevention and control practices within the service ensured people were protected from the risk of infections, such as COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, (published22 December 2016).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.