Background to this inspection
Updated
15 December 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had two managers registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 15 November 2021 and ended on 26 November 2021. We visited the office location on 18 November 2021.
What we did before the inspection
We used information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.
During the inspection
We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with six members of staff including the provider, registered manager, one care coordinator and three care staff.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with three professionals who work with the service.
Updated
15 December 2021
About the service
Brightside Homecare Limited is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection, 30 people were using the service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a good quality service and felt safe with care staff.
People received person-centred support from staff who knew them well. There were enough staff to provide a consistent and reliable service. People and their relatives spoke positively about staff and managers and their overall experience of the care provided.
People had comprehensive care plans and risk assessments with information about their needs and preferences, so staff knew how to support them. Staff were responsive to changes in people's needs and adapted their support accordingly. People received support to access social and leisure opportunities of their choice.
Medicines were safely administered by trained staff.
Recruitment and selection procedures ensured suitable staff were employed.
Where it was part of people's care package, staff prepared meals and drinks to support them in maintaining a good diet.
There was a very strong focus on staff support and wellbeing , which helped promote a positive, person-centred culture and motivated the staff team. Staff told us they had positive working relationships with the managers and felt this helped them to fulfil their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the provider registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.