We carried out a review of the data available to us about Brightside Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Brightside Homecare Limited, you can give feedback on this service.
Brightside Homecare Limited is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection, 30 people were using the service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a good quality service and felt safe with care staff.
People received person-centred support from staff who knew them well. There were enough staff to provide a consistent and reliable service. People and their relatives spoke positively about staff and managers and their overall experience of the care provided.
People had comprehensive care plans and risk assessments with information about their needs and preferences, so staff knew how to support them. Staff were responsive to changes in people's needs and adapted their support accordingly. People received support to access social and leisure opportunities of their choice.
Medicines were safely administered by trained staff.
Recruitment and selection procedures ensured suitable staff were employed.
Where it was part of people's care package, staff prepared meals and drinks to support them in maintaining a good diet.
There was a very strong focus on staff support and wellbeing , which helped promote a positive, person-centred culture and motivated the staff team. Staff told us they had positive working relationships with the managers and felt this helped them to fulfil their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the provider registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.