Belle Green Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received support from care workers with kindness, empathy and compassion and care workers respected people’s privacy and dignity. People were treated as individuals and their care, support and treatment met their needs and preferences. The provider promoted people’s independence, so they know their rights and have choice and control over their own care, treatment and wellbeing. The provider listened to and understood people’s needs, views and wishes. The provider cared about and promoted the wellbeing of their staff, and they supported and enabled them to always deliver person centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported by staff who knew them well and understood their needs. Staff were kind and considerate in their interactions with people. People’s care records and care plans demonstrated they were involved in decisions about their care. Plans included ways staff should support people to maximise their independence.

Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. Examples included, supporting people to make choices about food choices and choosing what they wanted to do.

We observed staff supporting people in ways that maintained their independence, choice and control.

Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. One staff member told us how it was really important to ensure people chose what they wanted to wear and what they wanted to eat.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.