Background to this inspection
Updated
6 July 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
63 Gauntlett Court is a 'domiciliary care service' where people receive care and support in their own homes. The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
Prior to the inspection we reviewed information and evidence we already held about this service, which had been collected via our ongoing monitoring of care services. This included notifications sent to us by the service. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay. We also viewed the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.
During the inspection
We contacted three relatives to help us understand the experience of people who could not speak with us. We spoke with the service director, who was also the registered manager, and a care worker. We reviewed three care records of people using the service, two personnel files of staff, audits and other records about the management of the service. We also received information relating to the provider’s governance systems and some care records throughout the course of the inspection.
Updated
6 July 2022
About the service
63 Gauntlett Court is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were three people using the service.
People's experience of using this service and what we found
People’s experience of the service was positive. People were kept safe from avoidable harm because care workers knew them well and understood how to protect them from abuse.
The registered manager had the skills, knowledge and experience to perform their role and had a clear understanding of people’s needs and oversight of the service.
Care workers had access to the information they needed to provide safe and effective care and used that information to good effect.
Staff recruitment and induction training processes promoted safety. Staff knew how to take into account people’s individual needs, wishes and goals.
The service used effective infection, prevention and control measures to keep people safe. Care workers used personal protective equipment (PPE) effectively and safely.
Care workers acted in line with best practice, policies and procedures. They understood the importance of quality assurance in maintaining good standards.
The service checked staff’s competency to ensure they understood and applied training and best practice. Staff received support in the form of supervision and appraisal.
People received kind and compassionate care from staff who used positive and respectful language which people responded well to.
People had support plans that were personalised and reflected their needs and aspirations. People, their relatives and staff reviewed plans regularly together.
The service sought feedback from people and their relatives and used the feedback to develop the service.
The service engaged with other local health and social care providers and participated in local authority forums.
There were effective governance processes, which helped to hold staff to account, kept people safe, protected their rights and provided good quality care and support.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/11/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection scheduling.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.