We carried out a review of the data available to us about Krystal Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Krystal Care Services, you can give feedback on this service.
63 Gauntlett Court is a domiciliary care service which provides personal care and support to people in their own homes. At the time of the inspection there were three people using the service.
People's experience of using this service and what we found
People’s experience of the service was positive. People were kept safe from avoidable harm because care workers knew them well and understood how to protect them from abuse.
The registered manager had the skills, knowledge and experience to perform their role and had a clear understanding of people’s needs and oversight of the service.
Care workers had access to the information they needed to provide safe and effective care and used that information to good effect.
Staff recruitment and induction training processes promoted safety. Staff knew how to take into account people’s individual needs, wishes and goals.
The service used effective infection, prevention and control measures to keep people safe. Care workers used personal protective equipment (PPE) effectively and safely.
Care workers acted in line with best practice, policies and procedures. They understood the importance of quality assurance in maintaining good standards.
The service checked staff’s competency to ensure they understood and applied training and best practice. Staff received support in the form of supervision and appraisal.
People received kind and compassionate care from staff who used positive and respectful language which people responded well to.
People had support plans that were personalised and reflected their needs and aspirations. People, their relatives and staff reviewed plans regularly together.
The service sought feedback from people and their relatives and used the feedback to develop the service.
The service engaged with other local health and social care providers and participated in local authority forums.
There were effective governance processes, which helped to hold staff to account, kept people safe, protected their rights and provided good quality care and support.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/11/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection scheduling.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.