Background to this inspection
Updated
9 December 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is an extra care housing service. It provides personal care to people living in their own flats, across three buildings, within a single site. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support services.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority.
The provider was asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with three people who used the service about their experience of the care provided. We also spoke with two family members of people who use the service, three members of care staff, the registered manager, and the care coordinator.
We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, training records, and meeting minutes were also reviewed.
Updated
9 December 2021
About the service
Balmoral Place is an Extra Care housing service. There are 80 self contained flats split between 3 blocks. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 27 people receiving personal care.
People’s experience of using this service and what we found.
People were safely supported and risks were appropriately assessed.
Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.
People were protected from the risk of infection.
There were enough staff available to meet people’s needs. Staff received support and supervision to ensure people’s needs were met.
Staff were recruited safely, and received regular training for their roles.
Accidents and incidents were recorded and monitored by the management team. Lessons were learned when things went wrong.
Peoples needs were assessed prior to the service conducting care.
People were supported to maintain a healthy balanced diet when required.
The service worked in partnership with health care professionals. People accessed health care services as and when needed.
People were involved in the planning of their care. Systems were in place to support effective communication.
Positive relationships were developed between people and staff. Privacy and dignity was respected.
Care was personalised towards people’s needs, and staff provided a range of activity and opportunity for people to be involved in.
A complaints policy and procedure was in place, and people knew how to use it.
Audits and checks took place to ensure errors were found and acted on.
Staff morale was positive and staff were well supported.
People and staff could provide feedback to management and were listened to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 16/12/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.