23 November 2021
During a routine inspection
Balmoral Place is an Extra Care housing service. There are 80 self contained flats split between 3 blocks. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 27 people receiving personal care.
People’s experience of using this service and what we found.
People were safely supported and risks were appropriately assessed.
Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.
People were protected from the risk of infection.
There were enough staff available to meet people’s needs. Staff received support and supervision to ensure people’s needs were met.
Staff were recruited safely, and received regular training for their roles.
Accidents and incidents were recorded and monitored by the management team. Lessons were learned when things went wrong.
Peoples needs were assessed prior to the service conducting care.
People were supported to maintain a healthy balanced diet when required.
The service worked in partnership with health care professionals. People accessed health care services as and when needed.
People were involved in the planning of their care. Systems were in place to support effective communication.
Positive relationships were developed between people and staff. Privacy and dignity was respected.
Care was personalised towards people’s needs, and staff provided a range of activity and opportunity for people to be involved in.
A complaints policy and procedure was in place, and people knew how to use it.
Audits and checks took place to ensure errors were found and acted on.
Staff morale was positive and staff were well supported.
People and staff could provide feedback to management and were listened to.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 16/12/2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.