Shalokayim Services Ltd

Updated 21 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The service was inspected by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. This service is also able to provide care and support to people living in a supported living setting, so that they can live as independently as possible, although no-one is currently using this service. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 June 2022 and ended on 8 July 2022. We visited the location’s office on 30 June 2022.

What we did before the inspection

We reviewed information we had received about the service since it registered with CQC. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection-

We spoke with one person and one professional who use the service about their experiences of the care provided. We spoke with five members of staff including the registered manager and nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included one person’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service and quality monitoring. After the site visit, we continued to seek clarification from the provider, which included staff training and assessment of their competency, policies and procedures and minutes of staff meetings.

Updated 21 July 2022

About the service

Shalokayim Services Ltd is a domiciliary care agency and a supported living service providing personal care to people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care and support to 1 person in their own home and the supported living service was not being used to support anyone.

People’s experience of using this service and what we found

Shalokayim Services Ltd currently provide care for one person who told us they felt safe being supported by staff in their own home. Following completion of relevant checks staff had been recruited safely.

People's needs, including their safety were assessed and monitored. Systems and processes were in place to support people's safety. There were sufficient staff to meet people's needs and people spoke of good reliability from the service. Staff followed government guidance related to COVID-19 and had access to appropriate personal protective equipment (PPE) to prevent the spread of infection.

People, family and representatives contributed to the assessment of people’s needs which were kept under review. Reviews of assessments required more accuracy when completing documentation. An Induction and shadowing process was completed by staff however documentation to evidence completion of inductions needed improving. We have made a recommendation to consider current guidance when completing records related to staff induction.

The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. Staff felt confident and able to support people safely.

Nutritional needs were supported where required. People were supported to live healthier lives and access healthcare services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were reported to be kind and respectful in people’s homes. Staff spoke fondly of the people they supported. People had face to face contact with management to seek their views about the quality of care. The registered manager had planned improvements, which included moving from paper-based records to an electronic monitoring and record system.

Independence was promoted by staff who were patient and supported people’s self-confidence. This empowered people to remain as independent as possible. People knew how to complain or provide feedback about the service.

Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being developed by the management team. It needs to be demonstrated going forward that developments made are embedded and sustained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 February 2020 and this is the first inspection.

Why we inspected

This was a planned inspection because the service had not been inspected or rated.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.