We carried out a review of the data available to us about Shalokayim Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Shalokayim Services Ltd, you can give feedback on this service.
Shalokayim Services Ltd is a domiciliary care agency and a supported living service providing personal care to people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of inspection, the service was providing personal care and support to 1 person in their own home and the supported living service was not being used to support anyone.
People’s experience of using this service and what we found
Shalokayim Services Ltd currently provide care for one person who told us they felt safe being supported by staff in their own home. Following completion of relevant checks staff had been recruited safely.
People's needs, including their safety were assessed and monitored. Systems and processes were in place to support people's safety. There were sufficient staff to meet people's needs and people spoke of good reliability from the service. Staff followed government guidance related to COVID-19 and had access to appropriate personal protective equipment (PPE) to prevent the spread of infection.
People, family and representatives contributed to the assessment of people’s needs which were kept under review. Reviews of assessments required more accuracy when completing documentation. An Induction and shadowing process was completed by staff however documentation to evidence completion of inductions needed improving. We have made a recommendation to consider current guidance when completing records related to staff induction.
The registered manager valued continuous learning and supported staff to complete additional qualifications to gain a knowledgeable workforce. Staff felt confident and able to support people safely.
Nutritional needs were supported where required. People were supported to live healthier lives and access healthcare services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were reported to be kind and respectful in people’s homes. Staff spoke fondly of the people they supported. People had face to face contact with management to seek their views about the quality of care. The registered manager had planned improvements, which included moving from paper-based records to an electronic monitoring and record system.
Independence was promoted by staff who were patient and supported people’s self-confidence. This empowered people to remain as independent as possible. People knew how to complain or provide feedback about the service.
Although there were systems in place to monitor the safety and quality of the service provided, these systems and processes were still being developed by the management team. It needs to be demonstrated going forward that developments made are embedded and sustained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 February 2020 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.