We carried out a review of the data available to us about Home Instead Bristol East on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Bristol East, you can give feedback on this service.
Home Instead Bristol East are a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported 20 people with the regulated activity of personal care. People had a range of health needs with some people living with the experience of dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People spoke positively about the service they were receiving from Home Instead Bristol East. People were involved in making decisions about their care and told us they felt safe whilst receiving care and support. They told us the care staff known as care givers were kind and caring.
Care givers knew how to keep people safe and free from avoidable harm. Risk assessments were in place. Care givers knew what to report to the office to ensure people were safe. Policies and procedures were in place on keeping people safe, which included the reporting of allegations of abuse.
People received support from a consistent team of staff that knew them well. Visits were completed at the time agreed and for the full amount of time. Care givers had been through a thorough recruitment process and received the training and the support they needed to support people safely and effectively. This included infection control training to keep people and themselves safe in relation to the pandemic.
People were encouraged to maintain a healthy balanced diet and they had access to health care professionals when they needed them. Where people’s needs had changed appropriate referrals had been made to other health and social care professionals.
Systems were in place to monitor the quality and safety of the service and make improvements. This included seeking the views of the people who use the service. Care givers felt supported by the provider and the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 20/02/2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.