Zapped

Updated 29 December 2022

Zapped is an online Dermatology service offering video and text consultations with UK-trained Consultant Dermatologists. All services are provided remotely and all medicines and tests are delivered to patients homes. They offer a range of acne treatments that are evidenced based in line with published guidance to adults and children from the age of 13. The provider is registered with the Care Quality Commission to carry on the regulated activities of Treatment of Disease and Disorder, Diagnostic and Screening procedures and Remote Clinical Advice.

The opening hours are 9am to 6pm Monday to Saturday. Patients can book appointments online. The staff team comprises of registered manager, a consultant who specialise in dermatology, a managing director and an administrator.

How we inspected this service

Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke to the Registered Manager and members of the management and administration team.

To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 29 December 2022

Letter from the Chief Inspector of General Practice

We rated this service as Good overall. This is the providers first inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Zapped as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Zapped is an online Dermatology service offering remote consultations with UK-trained Consultant Dermatologists. One of the partners is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There was a clear vision to provide a safe, personalised, high quality service.
• The service had good systems to manage risk so that safety incidents were less likely to happen.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients could access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Confirm the safeguarding training completed by doctors are at the appropriate level.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services