The Care Quality Commission
  • Remote clinical advice

Zapped

Overall: Good read more about inspection ratings

8 Farnsworth Drive, Edgware, HA8 8FS 07387 080156

Provided and run by:
Zapped Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Zapped on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Zapped, you can give feedback on this service.

24 & 25 November 2022

During a routine inspection

Letter from the Chief Inspector of General Practice

We rated this service as Good overall. This is the providers first inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Zapped as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Zapped is an online Dermatology service offering remote consultations with UK-trained Consultant Dermatologists. One of the partners is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • There was a clear vision to provide a safe, personalised, high quality service.
  • The service had good systems to manage risk so that safety incidents were less likely to happen.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Confirm the safeguarding training completed by doctors are at the appropriate level.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services