Delta Homecare

Updated 21 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

Inspection activity started on 19 May 2022 and ended on 21 June 2022. We visited the location’s office on 19 May 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service since the service was registered. We sought feedback from the local authority. We used this information to plan our inspection.

During the inspection

We spoke with one person who used the service and one family member about their experience of the care provided. We spoke with the registered manager and received written feedback from two care staff via email.

We reviewed a range of records. This included two people’s care records and two staff files in relation to recruitment. We also looked at a variety of records relating to the management of the service and quality monitoring

After the inspection

We continued to seek clarification from the provider to validate the evidence found.

Updated 21 July 2022

About the service

Delta Homecare is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were two people using the service.

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

There were safe systems in place to safeguard people from the risk of abuse. A system was also in place to ensure that any incidents, accidents and feedback was used as a learning opportunity to reflect on staff practice. Risks to people’s safety were assessed and managed. Staff understood how to support each person safely. People were supported by consistent staff who had been safely recruited and knew them well.

The registered manager undertook assessments before agreeing to support people to ensure that their individual needs and preferences could be met. People's care plans were developed in partnership with the person and/or their family. Staff received a structured induction before supporting people and had their competency checked by the registered manager. Staff were trained in areas that were relevant to the people they were supporting. Staff worked in partnership with other health professionals involved in people's care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring. Staff understood and respected each person's individual characteristics, likes, dislikes and preferences. People were supported to express their views and be involved in decisions about their care. People and family members told us staff respected their or their relatives' privacy and dignity.

The registered manager was committed to providing people with the best support possible. The management team consistently reviewed the service through their governance systems and identified ways to improve things for people. People, their relatives and staff were given regular opportunities to be involved in how the service was run by being asked for feedback on all aspects of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in March 2020 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.