We carried out a review of the data available to us about Delta Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Delta Homecare, you can give feedback on this service.
Delta Homecare is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were two people using the service.
Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
There were safe systems in place to safeguard people from the risk of abuse. A system was also in place to ensure that any incidents, accidents and feedback was used as a learning opportunity to reflect on staff practice. Risks to people’s safety were assessed and managed. Staff understood how to support each person safely. People were supported by consistent staff who had been safely recruited and knew them well.
The registered manager undertook assessments before agreeing to support people to ensure that their individual needs and preferences could be met. People's care plans were developed in partnership with the person and/or their family. Staff received a structured induction before supporting people and had their competency checked by the registered manager. Staff were trained in areas that were relevant to the people they were supporting. Staff worked in partnership with other health professionals involved in people's care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who were kind and caring. Staff understood and respected each person's individual characteristics, likes, dislikes and preferences. People were supported to express their views and be involved in decisions about their care. People and family members told us staff respected their or their relatives' privacy and dignity.
The registered manager was committed to providing people with the best support possible. The management team consistently reviewed the service through their governance systems and identified ways to improve things for people. People, their relatives and staff were given regular opportunities to be involved in how the service was run by being asked for feedback on all aspects of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us in March 2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.