Sunlight Care Services

Updated 7 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service three working days' notice of the inspection. This was because the service is small, and we wanted to be sure the registered manager would be in the office to speak with us.

Inspection activity started on 20 September 2021 and ended on 22 September 2021. We visited the office location on 20 September 2021.

What we did before inspection

We reviewed information we had received about the service since it had become registered with the Care Quality Commission. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with one person who was using the service and the relatives of three other people that had used the service recently. We also spoke with two directors of the company both of whom also delivered care. One of these directors was also the registered manager. We looked at one person's care plan and associated care records, the recruitment files of two staff, and other records relating to the day to day management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at one person's care plan, some policies and other records relating to the management of the risk of COVID-19.

Updated 7 October 2021

About the service

Apollo Care Chester is a domiciliary care service that provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting two people at the time of the inspection.

People’s experience of using the service and what we found

We received consistently good feedback about the standard of care people received. Everyone we spoke with said they would recommend the service. People and their relatives had formed meaningful relationships with staff who knew them well. People told us they were treated with respect and staff upheld their dignity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families were involved in the assessment of their needs and in developing their care plans. Care plans were continually reviewed and updated to reflect people's changing needs.

Systems were in place to manage risks to people’s health and safety and protect people from the risk of abuse. People were supported to take their medicines safely and there were sufficient numbers of appropriately trained staff to meet people’s needs.

The service was well-led, and people felt the management were open and honest. The provider worked with other professionals and organisations to ensure positive outcomes for people were achieved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 April 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to provide Apollo Care with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.