We carried out a review of the data available to us about Sunlight Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sunlight Care Services, you can give feedback on this service.
Apollo Care Chester is a domiciliary care service that provides personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was supporting two people at the time of the inspection.
People’s experience of using the service and what we found
We received consistently good feedback about the standard of care people received. Everyone we spoke with said they would recommend the service. People and their relatives had formed meaningful relationships with staff who knew them well. People told us they were treated with respect and staff upheld their dignity.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families were involved in the assessment of their needs and in developing their care plans. Care plans were continually reviewed and updated to reflect people's changing needs.
Systems were in place to manage risks to people’s health and safety and protect people from the risk of abuse. People were supported to take their medicines safely and there were sufficient numbers of appropriately trained staff to meet people’s needs.
The service was well-led, and people felt the management were open and honest. The provider worked with other professionals and organisations to ensure positive outcomes for people were achieved.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection to provide Apollo Care with its first CQC rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.