Caremark Liverpool

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Caremark Liverpool is a domiciliary care service providing support to people in their own homes. At the time of this assessment the service supported 22 people. At our last inspection, the service was rated good. The assessment was prompted by a review of information we held about the service. The assessment began on 23 April 2024 and ended 3 May 2024. Following the assessment the service has remained good. We assessed a total of 12 quality statements from the safe, effective. caring, and well-led key questions and found areas of good practice . The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found good practice in relation to risk management. Our feedback from people who used the service indicated staff knew them well and treated them kindly. Lessons has been learnt in relation to medication incidents, and staff were trained and supported to develop within their roles. There were processes in place to ensure people were safeguarded from the risk of abuse, feedback from staff indicated they understood their role in relation to this. The registered manager reviewed and analysed events that occurred across the location to support improvements of care for people. Staff were given a platform to enable them to speak up, staff told us the managers were approachable and supportive.

People's experience of this service

People described the staff as kind and caring. One person said, “Feel safe, I know the staff who are coming. They are all so very kind to me.” Another person told us “I feel that action has been taken when I report things to the office.” We received mixed responses from relatives over action they believed Caremark should have taken in response to concerns. This included, “There has been no progress.” when discussing some of the issues they had raised. And “I have never had a response when I raised concerns with the office.” People told us they were all involved in the completion of their risk assessments. There were processes in place to ensure people got their prescribed medicine on time. People told us they regular receive care calls from the same staff, if changes did occur they were called ahead of time to let them know. People told us staff treated them kindly. Comment included “Oh they are great, I have a giggle with them. They are just lovely.”