Elysian Stanmore Care Company Limited

Updated 13 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service two working days' notice of the inspection because the service provides care to people in their own homes and we wanted to make sure that management were available on the day of the inspection site visit.

We visited the office location on 15 March 2022.

What we did before the inspection

We reviewed information we had received about the service since it was registered with the CQC. The provider completed a Provider Information Return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR also provides data about the organisation and service. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

During the site visit we spoke with four members of staff which included the nominated individual, registered manager and two care workers. We also met and spoke with one person who received care and one relative.

We reviewed a range of records. This included two people’s care records and their medication administration records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including audits, policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data, quality assurance records, policies and procedures. We spoke with one person who received care from the service.

Updated 13 April 2022

About the service

Elysian Stanmore Care Company Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of inspection, the service provided care to three people whom received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

People’s experience of using this service:

Feedback indicated that people were satisfied with the care and services provided. People told us they were treated with respect and felt safe in the presence of care workers. They were complimentary about how the service was managed and told us that care workers were kind and caring.

Policies and systems were in place to help ensure people were protected from the risk of abuse. People were protected by staff who understood how to identify and report any abuse concerns.

Appropriate medicines management systems were in place. We found that medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had taken measures to prevent and control the spread of COVID -19 and other infections.

Staff had received appropriate training and had the knowledge and skills to support people. Staff spoke positively about their experiences working for the service and said that they received support from the registered manager. They told us morale amongst staff was positive.

People’s care needs had been carefully assessed. Care plans were comprehensive and had been reviewed with people and their representatives. People received person centred care.

Staff provided care and support that met people’s diverse and individual preferences. The service had a policy on ensuring equality and valuing diversity.

There was a complaints procedure and people knew how to complain. Management monitored the quality of the services provided through regular comprehensive audits and checks.

The results of surveys indicated that people and relatives were satisfied with the care and services provided.

Management promoted a positive and inclusive culture within the service based on open communication with people, relatives and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was registered with us on 21 April 2020 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service. The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.