We carried out a review of the data available to us about Elysian Stanmore Care Company Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elysian Stanmore Care Company Limited, you can give feedback on this service.
Elysian Stanmore Care Company Limited is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of inspection, the service provided care to three people whom received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
People’s experience of using this service:
Feedback indicated that people were satisfied with the care and services provided. People told us they were treated with respect and felt safe in the presence of care workers. They were complimentary about how the service was managed and told us that care workers were kind and caring.
Policies and systems were in place to help ensure people were protected from the risk of abuse. People were protected by staff who understood how to identify and report any abuse concerns.
Appropriate medicines management systems were in place. We found that medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had taken measures to prevent and control the spread of COVID -19 and other infections.
Staff had received appropriate training and had the knowledge and skills to support people. Staff spoke positively about their experiences working for the service and said that they received support from the registered manager. They told us morale amongst staff was positive.
People’s care needs had been carefully assessed. Care plans were comprehensive and had been reviewed with people and their representatives. People received person centred care.
Staff provided care and support that met people’s diverse and individual preferences. The service had a policy on ensuring equality and valuing diversity.
There was a complaints procedure and people knew how to complain. Management monitored the quality of the services provided through regular comprehensive audits and checks.
The results of surveys indicated that people and relatives were satisfied with the care and services provided.
Management promoted a positive and inclusive culture within the service based on open communication with people, relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The service was registered with us on 21 April 2020 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection to review the key questions, Safe, Effective, Caring, Responsive and Well-led and rate this service. The inspection was prompted because the service has not had an inspection and a rating since it was first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.