Hatszz Prestige Care Limited

Updated 18 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before inspection

We reviewed information we had received about the service including people’s feedback about their care. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with two members of staff, the registered manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at three more care records, training data and quality assurance records. We spoke with two people who used the service and two relatives. We spoke with three care staff members.

Updated 18 January 2022

About the service

Hatszz Prestige Care is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection five people were receiving personal care.

People’s experience of using this service and what we found

People and their relatives told us the service was caring and went the extra mile to support them and make them feel valued. Staff told us how they built good relationships with people, including those who were non-verbal, and that they enjoyed caring for people. Written guidance and procedures were not always produced in accessible ways and we have made a recommendation about this.

People told us the management team were approachable and listened to them. People told us they would recommend the service to others. The management team communicated well with staff to ensure people’s needs were met, including at the end of their life.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs and staff were recruited safely. Not all staff had completed the provider’s mandatory training but people told us staff knew how to help them. People were supported to have enough to eat and drink and have access health care when required.

People told us they felt safe receiving care from the provider and risks to their health and wellbeing had been identified and minimised.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 21/04/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time since they were registered with the CQC to provide personal care.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.