We carried out a review of the data available to us about Hatszz Prestige Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hatszz Prestige Care Limited, you can give feedback on this service.
Hatszz Prestige Care is a domiciliary care agency providing personal care to people in their own homes. At the time of the inspection five people were receiving personal care.
People’s experience of using this service and what we found
People and their relatives told us the service was caring and went the extra mile to support them and make them feel valued. Staff told us how they built good relationships with people, including those who were non-verbal, and that they enjoyed caring for people. Written guidance and procedures were not always produced in accessible ways and we have made a recommendation about this.
People told us the management team were approachable and listened to them. People told us they would recommend the service to others. The management team communicated well with staff to ensure people’s needs were met, including at the end of their life.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were enough staff to meet people’s needs and staff were recruited safely. Not all staff had completed the provider’s mandatory training but people told us staff knew how to help them. People were supported to have enough to eat and drink and have access health care when required.
People told us they felt safe receiving care from the provider and risks to their health and wellbeing had been identified and minimised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 21/04/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time since they were registered with the CQC to provide personal care.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.