Care Driven Agency

Updated 1 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 March 2022 and ended on 18 March 2022. We visited the location’s office on 14 March 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, two staff and one relative of a person using the service. We reviewed a range of records including two people's care records, staff records and other records relating to the management of the service.

After the inspection

We reviewed additional documentation relating to people's care and the management of the service.

Updated 1 April 2022

About the service

Care Driven Agency is a domiciliary care agency providing personal care to people living in their own homes in the community. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were two people using the service.

People’s experience of using this service and what we found

People were safe and protected from avoidable harm. Risks to people's health and safety were assessed and staff knew how to support people to keep them safe. People were supported by staff who had been safely recruited. Staff were following appropriate infection prevention and control (IPC) guidance and were provided with personal protective equipment to allow them carry out their jobs in a safe way.

People's needs were assessed before the service provided them with care or support. Staff received training and support to enable them to carry out their roles effectively. Staff and the management team knew people well and were able to promptly identify when people's needs changed, and they sought professional advice appropriately. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s relatives told us staff were caring and knew people’s needs and preferences well. People received consistent care from a small team of staff. Staff treated people with dignity and respect, and they encouraged and promoted people's independence.

People received care and support which was personalised and met their needs. The registered manger had a good insight into people's care delivery and staff care practices as they frequently delivered care to people and worked alongside staff.

The registered manager monitored and reviewed the quality of service that people experienced.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 28 July 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.